Payment and Refund Policy

Last updated: 30 October 2026

Scope of this Policy

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through celebriox. The policy covers online training materials focused on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering and streamlined workflows for television networks and live events. It governs transactions made by customers located in the United Kingdom and explains the commercial terms under which payments are processed and refunds may be issued. The policy does not cover physical goods or services delivered in person.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are shown in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. No hidden charges apply at checkout; any additional costs such as currency conversion fees imposed by your payment provider remain your responsibility. Course fees are fixed at the time of purchase and celebriox reserves the right to adjust future pricing without affecting existing orders.

Accepted Payment Methods and Security

We accept major credit and debit cards, PayPal and bank transfers. All payments are authorised in real time through secure third-party processors that comply with PCI DSS standards. Your card details are never stored on our servers. Authorisation occurs immediately upon submission and a confirmation email is sent once the transaction is approved.

Order Confirmation and Contract Formation

A binding contract is formed only when you receive an order confirmation email from celebriox. This email confirms acceptance of your payment and grants access credentials to the purchased course. Until this confirmation is issued, no contract exists and any payment held will be refunded automatically if the order cannot be fulfilled.

Cancellation Rights

Under the Consumer Contracts Regulations you have fourteen days from the date of purchase to cancel most distance contracts. However, because our courses constitute digital content, the right to cancel ends as soon as you begin accessing or downloading the material. You will be asked to acknowledge this loss of cancellation rights before access is granted.

Refund Eligibility and Exclusions

Refunds are available only where you have not yet accessed the course content and cancel within the fourteen-day cooling-off period. Once you have started streaming or downloading lessons, or after the fourteen days have elapsed, refunds will not be issued except in cases of proven technical failure on our side. Promotional or heavily discounted courses may carry additional non-refundable conditions stated at purchase.

How to Request a Refund

To request a refund please email [email protected] with your order number, full name, and a clear statement that you wish to cancel. You must also confirm that you have not accessed any course materials. Requests sent through the contact form on our Contacts page will also be accepted provided they contain the same information.

Review and Decision Process

Upon receipt of a valid request celebriox will inspect your account activity within five working days. You will receive written notification of approval or rejection. If approved, the refund decision is final. If rejected you will be given reasons and information on how to appeal or contact the relevant ombudsman.

Refund Processing and Timescales

Approved refunds are issued to the original payment method. Credit and debit card refunds typically appear within five to ten working days; PayPal refunds are usually processed within three working days. Bank transfers may take up to fourteen days depending on your bank. celebriox is not responsible for delays caused by your financial institution.

Rules for Digital Content and Courses

Because courses are digital, access begins immediately after purchase unless you expressly request delayed access. Once you click to start a lesson or download files you lose the right to cancel. Subscriptions, if offered, renew automatically and can be cancelled at any time to prevent future billing, but no pro-rata refunds are given for the current period.

Failed Payments, Duplicate Charges and Chargebacks

If a payment fails you will be notified and given the opportunity to retry with another method. Duplicate charges will be investigated and refunded within seven days. Chargebacks or suspected fraud will result in immediate account suspension pending investigation. celebriox cooperates fully with banks and authorities in fraud cases.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. If you believe any term is unfair you may seek advice from Citizens Advice or the Competition and Markets Authority.

Contact Us and Policy Updates

For questions about this policy please write to [email protected], telephone 01386 832801 or write to Rutlands, Main Street, South Littleton, Evesham WR11 8TJ. celebriox may update this policy from time to time. Changes will be posted on this page with a new last-updated date and will apply to purchases made after the update.